Anderson Limited Warranty
Limited Warranties

Warranty is Non-transferable and is given to the original purchaser of Anderson products.

Teak Outdoor Furniture
Anderson honors the Limited Warranty to the original retail purchaser, to be free from the manufacturing defects.  Anderson will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts excluding shipping cost from the retailer to and from Anderson or a repair center appointed by the Customer Service Department of Anderson to the original purchaser.  After one year from the date of purchaser, the customer will be responsible to packing, and all the shipping and transportation costs.  A 1-Year Limited Warranty is given to all frames used in upholstered chairs, love seats, sofas, ottomans, loungers, benches and tables for commercial use.  However, a 2-Year Limited Warranty is given for residential use for the same products mentioned above.

Cast Aluminum Frames
Anderson honors the Limited Warranty to the original retail purchaser, to be free from the manufacturing defects.  Anderson will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts excluding shipping cost from the retailer to and from Anderson or a repair center appointed by the Customer Service Department of Anderson to the original purchaser.  After one year from the date of purchaser, the customer will be responsible to packing, and all the shipping and transportation costs.  A 3-Year Limited Warranty is given to all frames used in upholstered chairs, love seats, sofas, ottomans, loungers, benches and tables for commercial use.  However, a 5-Year Limited Warranty is given for residential use for the same products mentioned above.

Umbrella Frames & Fabrics
Anderson warrants patio umbrellas and umbrella bases to the original retail purchaser for 1 year against manufacturing defects from exposure conditions, splitting and rusting. 
Fabrics are warranted for 1 year.  At the discretion of the manufacturer, a damaged part will be replaced free of charge with the proof of purchase.

Cushions
Anderson warrants the seat cushions to you, the original retail purchaser, for 1 year from date of purchase, against loss of resiliency. All cushioning will soften with normal use and will conform to the shape of the user. This should be considered normal wear, and not as a loss of resiliency or a manufacturing defect.  Anderson will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts excluding shipping costs from the retailer to and from Anderson or a repair center appointed by the Customer Service Department of Anderson to the original purchaser.  All cushions order are final.  No return, no refund. 


What The Warranties Do not Cover
           
 Caused by abusive use
               
 Caused by lack of reasonable use or necessary care as well as maintenance
               
Worn out and fading due to exposure to ocean air (when use at beach area)
               
Normal fading of fabrics or upholstery materials
               
Changes in wood color due to natural aging of the wood or sunlight exposure
               
 Break of table tops caused by umbrella
               
Glass tabletops
   
             Cracking of tubing due to high pressure to water or freezing temperatures
               
Wind damage
      
          Acts of Nature
               

Warranty and Proof of Purchase
Proof of purchase is required with the valid date of warranty only from the original buyer.  Pictures or other proof may also be required to claim the warranty.

Limitation and Exceptions
All Products

These Limited Warranties provide coverage to the original purchaser and do not apply to rented uses. These Limited Warranties do not apply to any merchandise purchased ďas is?or second-hand nor to any merchandise purchased at a distress sale, going-out-of business sale, or from a liquidator.  All warranties, express and implied, cover only normal usage. No warranty, express or implied, applies to any condition resulting from misuse or abuse, or any condition resulting from incorrect or inadequate maintenance, cleaning, or care.


Remedy
Under these Limited Warranties, the sole liability of Anderson is limited to repair, or at its option, replacement. Anderson will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts excluding shipping costs from the retailer to and from Anderson to the original purchaser.  After one year from the date of purchase, the purchaser will be responsible for labor, packing, and all shipping and transportation costs. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Anderson reserves the right to substitute materials of equal or better quality. Replacement fabrics may vary in color from the original due to dye lot differences.

Fabrics
The fabric warranties do not cover any damage or failure of the fabric where there is evidence of excessive soiling, improper cleaning, or chemical treatment with any protective coating by the dealer or consumer, and use of such treatment voids all warranties.

Finishes
These Limited Warranties do not cover any damage to or failure of the finish resulting from alcohol or water damage, exposure to sunlight, household humidity, or incorrect application of chemical treatment or any protective coating by the dealer or consumer.

Implied Warranties
IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE OF THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED TO THE FOLLOWING DURATIONS: SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Disclaimer
NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ANDERSON WITH RESPECT TO THE FURNITURE AND ITS PARTS OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. IN NO EVENT SHALL ANDERSON BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN NO EVENT SHALL ASHLEY FURNITURE INDUSTRIES, INC.íS RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Claim Procedure
If a problem should arise which you feel is covered by our Limited Warranties, contact the Anderson authorized retailer from whom you purchased your furniture. The original bill of sale and the product serial number are necessary for the fulfillment of the warranty. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. If necessary, the retailer will contact Anderson to establish service. If the problem can be easily corrected, Anderson will authorize the retailer to make those repairs.  Anderson reserves the right to require defective parts be returned to the factory upon request.

Anderson is not responsible for scheduling or the cost of transporting your furniture from your home to the retailer or from the retailer to your home. You must make those arrangements with the retailer. If you or the retailer has moved and you need service, contact Anderson in writing or call our Customer Service.

WARRANTY

Anderson Furniture is committed to producing the highest quality furniture using only the finest timbers.

We also stand behind our products for quality and integrity.  All products are covered by the limited warranties. Please review our warranty policies for better understanding on  what are covered under the manufacturer warranty.  If you have any question regarding our warranty policy, please do not hesitate to contact our dealer where you buy or contact directly to us.

 

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