Anderson Limited Warranty
Limited
Warranties
Warranty is Non-transferable and is given to the original
purchaser of Anderson products.
Teak
Outdoor Furniture
Anderson honors the Limited
Warranty to the original retail purchaser, to be free from the
manufacturing defects. Anderson will pay, within one year
from the date of purchase, reasonable and customary labor rates
to repair or replace the defective parts excluding shipping cost from the
retailer to and from Anderson or a repair center appointed by
the Customer Service Department of Anderson to the
original purchaser. After one year from the date of purchaser,
the customer will be responsible to packing, and all the
shipping and transportation costs. A 1-Year Limited Warranty is
given to all frames used in upholstered chairs, love seats,
sofas, ottomans, loungers, benches and tables for commercial
use. However, a 2-Year Limited Warranty is given for
residential use for the same products mentioned above.
Cast
Aluminum Frames
Anderson honors the
Limited Warranty to the original retail purchaser, to be free
from the manufacturing defects. Anderson will pay, within one
year from the date of purchase, reasonable and customary labor
rates to repair or replace the defective parts excluding shipping cost
from the retailer to and from Anderson or a repair center
appointed by the Customer Service Department of Anderson to the original purchaser. After one year from the date
of purchaser, the customer will be responsible to packing, and
all the shipping and transportation costs. A 3-Year Limited
Warranty is given to all frames used in upholstered chairs, love
seats, sofas, ottomans, loungers, benches and tables for
commercial use. However, a 5-Year Limited Warranty is given for
residential use for the same products mentioned above.
Umbrella Frames & Fabrics
Anderson warrants patio umbrellas and umbrella bases to the
original retail purchaser for 1 year against manufacturing
defects from exposure conditions, splitting and rusting.
Fabrics are warranted for 1 year. At the
discretion of the manufacturer, a damaged part will be replaced
free of charge with the proof of purchase.
Cushions
Anderson warrants the seat cushions to you, the original retail
purchaser, for 1 year from date of purchase, against loss of
resiliency. All cushioning will soften with normal use and will
conform to the shape of the user. This should be considered
normal wear, and not as a loss of resiliency or a manufacturing
defect. Anderson will pay, within one year from the date
of purchase, reasonable and customary labor rates to repair or
replace the defective parts excluding shipping costs from the retailer
to and from Anderson or a repair center appointed by the
Customer Service Department of Anderson to the
original purchaser. All cushions order are final. No
return, no refund.
What The Warranties Do not
Cover
Caused
by abusive use
Caused by lack
of reasonable use or necessary care as well as maintenance
Worn out and
fading due to exposure to ocean air (when use at beach area)
Normal fading of
fabrics or upholstery materials
Changes in wood
color due to natural aging of the wood or sunlight exposure
Break of table
tops caused by umbrella
Glass tabletops
Cracking of
tubing due to high pressure to water or freezing temperatures
Wind damage
Acts of Nature
Warranty and Proof of Purchase
Proof of purchase is required with the valid date of warranty
only from the original buyer. Pictures or other proof may also
be required to claim the warranty.
Limitation and Exceptions
All Products
These Limited Warranties provide coverage to the original
purchaser and do not apply to rented uses. These Limited
Warranties do not apply to any merchandise purchased “as is?or
second-hand nor to any merchandise purchased at a distress sale,
going-out-of business sale, or from a liquidator. All
warranties, express and implied, cover only normal usage. No
warranty, express or implied, applies to any condition resulting
from misuse or abuse, or any condition resulting from incorrect
or inadequate maintenance, cleaning, or care.
Remedy
Under these Limited Warranties, the sole liability of Anderson
is limited to repair, or at its option, replacement. Anderson
will pay, within one year from the date of purchase, reasonable
and customary labor rates to repair or replace the defective
parts excluding shipping costs from the retailer to and from Anderson
to the original purchaser. After one year from the
date of purchase, the purchaser will be responsible for labor,
packing, and all shipping and transportation costs. If within
the warranty period, identical materials are unavailable at the
time of repair or replacement, Anderson reserves the right to
substitute materials of equal or better quality. Replacement
fabrics may vary in color from the original due to dye lot
differences.
Fabrics
The
fabric warranties do not cover any damage or failure of the
fabric where there is evidence of excessive soiling, improper
cleaning, or chemical treatment with any protective coating by
the dealer or consumer, and use of such treatment voids all
warranties.
Finishes
These Limited Warranties do not cover any damage to or failure
of the finish resulting from alcohol or water damage, exposure
to sunlight, household humidity, or incorrect application of
chemical treatment or any protective coating by the dealer or
consumer.
Implied Warranties
IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE OF THIS FURNITURE
AND ITS PARTS UNDER STATE LAW, ARE LIMITED TO THE FOLLOWING
DURATIONS: SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU.
Disclaimer
NO
OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF
OF ANDERSON WITH RESPECT TO THE FURNITURE AND ITS PARTS OR THE
OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS
PARTS. IN NO EVENT SHALL ANDERSON BE RESPONSIBLE FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE,
INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER
INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN
NO EVENT SHALL ASHLEY FURNITURE INDUSTRIES, INC.’S
RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS
REPLACEMENT.
Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you. This warranty
gives you specific legal rights, and you may also have other
rights which vary from state to state.
Claim Procedure
If
a problem should arise which you feel is covered by our Limited
Warranties, contact the Anderson authorized retailer from whom
you purchased your furniture. The original bill of sale and the
product serial number are necessary for the fulfillment of the
warranty. Please make sure any claim for warranty service is
accompanied by the necessary information to satisfy the warranty
requirements. If necessary, the retailer will contact Anderson
to establish service. If the problem can be easily corrected,
Anderson will authorize the retailer to make those repairs.
Anderson reserves the right to require defective parts be
returned to the factory upon request.
Anderson is not responsible for scheduling or the cost of
transporting your furniture from your home to the retailer or
from the retailer to your home. You must make those arrangements
with the retailer. If you or the retailer has moved and you need
service,
contact Anderson in writing or
call our Customer Service. |
WARRANTY
Anderson Furniture is
committed to producing the highest quality furniture
using only the finest timbers.
We also stand
behind our products for quality and integrity. All
products are covered by the limited warranties. Please review
our warranty policies for better understanding on what are
covered under the manufacturer warranty. If you have any
question regarding our warranty policy, please do not hesitate
to contact our dealer where you buy or contact directly to us.

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